Privacy policy
Privacy Policy
Last updated: August 18, 2026
Maison de Soin UK (“Maison de Soin”, “we”, “our”, “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit, use or make a purchase through maisondesoin.co.uk (the “Site”) or otherwise communicate with us.
The Information We Collect
When you place an order, contact us or otherwise use our Site, we may collect personal information including:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction information
- Payment-related information
- Customer service communications
- IP address
- Device, browser and network information
- Information about how you browse and interact with our Site
We collect this information where reasonably necessary to process your order, arrange delivery, provide customer support, operate our Site, prevent fraud and improve our services.
Where permitted by law, we may also use your information to provide Maison de Soin news, product launches, promotions and special offers.
How We Collect Your Information
We may collect personal information:
- Directly from you, including when you place an order, contact us, create an account or otherwise provide information to us.
- Automatically through our Site, including through cookies and similar technologies.
- From service providers, including Shopify, payment processors, fulfilment providers, shipping partners and technology providers.
- From advertising, analytics or business partners, where permitted by applicable law.
Legal Basis for Processing
Under applicable UK data protection law, we process your personal information using one or more lawful bases depending on the purpose.
These include:
- Contract – where processing is necessary to process, fulfil, deliver or otherwise manage your order.
- Consent – where you have given us permission for optional processing such as certain marketing communications or non-essential cookies.
- Legal obligation – where information must be processed or retained to comply with applicable legal, tax, accounting or regulatory requirements.
- Legitimate interests – where reasonably necessary to operate and improve Maison de Soin, provide customer support, maintain website security, prevent fraud, understand business performance or protect our legitimate business interests, provided those interests are not overridden by your rights.
Marketing
Where permitted by applicable law, we may use your information to communicate with you regarding:
- New products
- Product launches
- Restocks
- Offers and promotions
- Maison de Soin updates
You can unsubscribe from promotional emails at any time using the unsubscribe option provided in the communication.
Where consent is legally required for marketing or advertising technologies, we will obtain that consent before using them.
You may still receive non-promotional communications relating to your orders, account, returns, warranty claims or customer service enquiries.
Disclosure of Information
We may share personal information with third parties where reasonably necessary to operate Maison de Soin and provide our services.
These may include:
- Shopify
- Payment processors
- Shipping and fulfilment providers
- Customer support providers
- Technology and hosting providers
- Analytics providers
- Advertising and marketing partners
- Professional advisers
These parties may receive personal information where necessary to provide their respective services or where otherwise permitted by law.
We may also disclose information where reasonably necessary to:
- comply with applicable law or legal process;
- respond to lawful requests from authorities;
- prevent or investigate fraud or unlawful activity;
- enforce our Terms or policies; or
- protect Maison de Soin, our customers or other persons.
We do not sell personal information as part of our ordinary business operations.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legal, accounting, tax, warranty, fraud-prevention, dispute or regulatory purposes.
For example:
- Order and transaction records may be retained for up to 6 years, where appropriate or required.
- Marketing information may be retained until you unsubscribe, withdraw consent or the information is no longer reasonably required.
- Customer service and warranty information may be retained for as long as necessary to manage your purchase, claim or enquiry.
- Technical and browsing information may be retained for different periods depending on the relevant technology or provider.
Where there is no fixed retention period, we determine how long information should be retained by considering the purpose for which it was collected, our legal obligations, potential disputes and whether continued retention is reasonably necessary.
Third-Party Services
Maison de Soin uses third-party providers to assist in operating the Site and fulfilling customer orders.
These providers generally collect, use or process information only as necessary to provide their respective services or for other purposes described in their own privacy policies.
Some providers may operate or process information outside the United Kingdom.
If you leave our Site or are redirected to a third-party website or service, the privacy practices and terms of that third party may apply.
We encourage you to review the applicable privacy policies of those providers where appropriate.
Our Platform – Shopify
Our online store is hosted by Shopify, which provides the ecommerce platform that allows Maison de Soin to offer and sell products online.
Information submitted through our Site may therefore be processed by Shopify and its service providers where necessary to provide ecommerce, checkout, security, analytics and related functionality.
Shopify may also process certain information for its own purposes where customers interact with Shopify services or features. Where Shopify acts independently in relation to such processing, its own privacy terms apply.
Payment Processing
Payments made through our Site are processed using authorised payment service providers.
The relevant payment provider may process information such as:
- Payment card information
- Transaction details
- Payment confirmation
- Billing information
- Fraud-prevention information
Payment information is handled in accordance with the security and regulatory requirements applicable to the relevant payment provider.
For your security, do not send full payment card information to Maison de Soin through email, WhatsApp or Live Chat.
Data Security
We take reasonable technical and organisational precautions designed to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
Our ecommerce, payment and technology providers also maintain their own security measures.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
You should avoid sending sensitive or confidential information through unsecured communication channels.
Cookies
Maison de Soin uses cookies and similar technologies to operate the Site and improve your browsing and shopping experience.
Cookies may be used to:
- maintain your shopping cart;
- maintain secure sessions;
- remember preferences;
- understand Site performance;
- analyse how visitors use the Site; and
- support advertising and marketing where permitted.
Some cookies are strictly necessary for the Site and checkout to function and may not require consent.
Other cookies, including certain analytics and advertising technologies, may require your consent.
Where required, you can manage your preferences using the cookie or privacy controls available on our Site.
International Data Transfers
Maison de Soin, Shopify and certain service providers may operate internationally. As a result, personal information may be transferred, stored or processed outside the United Kingdom.
Where required by applicable data protection law, appropriate safeguards or recognised legal transfer mechanisms will be used to protect your information.
Your Privacy Rights
Depending on the circumstances and applicable law, you may have the right to:
- Access personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of personal information in certain circumstances.
- Request restriction of certain processing.
- Object to certain processing.
- Request portability of certain personal information.
- Withdraw consent where processing is based on your consent.
These rights are not absolute and may be subject to legal conditions or exceptions.
Where processing is carried out for direct marketing, you may object to that processing at any time.
To exercise an applicable privacy right, contact us using the details below.
We may request reasonable information to verify your identity before processing your request.
Complaints
If you have a concern about how Maison de Soin handles your personal information, please contact us first so that we can review and address your concern.
You also have the right, where applicable, to lodge a complaint with the UK Information Commissioner's Office (ICO).
Children's Data
Our Site and products are not specifically directed towards children.
We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.
Any revised version will be published on this page and the “Last updated” date will be updated accordingly.
Where additional notice is legally required, we will provide it.
Contact
If you have questions about this Privacy Policy, our privacy practices or wish to exercise an applicable privacy right, please contact:
Maison de Soin UK
Email: info@maisondesoin.co.uk
WhatsApp: +44 7831 941403
For the purposes of identifying the legal operator responsible for the Maison de Soin UK store:
Maison de Soin UK is operated by BLACK AND WHITE GENERAL TRADING L.L.C